BlackBerryGuy Help-Desk Training
Register for an upcoming BlackBerryGuy Training Clinic.
Overview
This program is designed to work with help desk support to discover the best course of action and develop a plan to address the needs of their end users.
Includes:
- Best practices
- Software updates / patches
- Application installation
- Desktop management
- Network readiness assessment
- Adding / managing users
- Mobile data services
- Security issues
BlackBerry Help-Desk Services
BlackBerryGuy Help Desk will serve as your sole provider for pre-and-post sales support for your BlackBerry end users.
Services Include:
- Carrier support
- Personal Representative dedicated for your account
- Support representatives are trained for device and carrier technical issues
- No Hold Time
- RIM Strategic Partner - unique opportunities for our clients
- Ability to make account changes on your behalf through cellular carriers
- Access to end-user custom training manuals and device learning applications
- Billing resolution assistance
- Assistance with device warranty executions and loaner units
