30 Dec, 2008
NationLink Wireless
Sprint Nextel Corp. maintained its position at the top of Pali Research’s customer care survey during the third quarter of 2008.
Pali also named Sprint Nextel best during the second quarter . Prior to its position on top, Sprint Nextel resided at the bottom of the survey’s results.
According to Pali, Sprint Nextel answered 89% of 1,000 customer care calls in less than 30 seconds, and was the only carrier to reach over 80% in the category. During the second quarter, Sprint Nextel answered 90% of calls in fewer than 30 seconds.
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